Official Document

cv99 Terms & Conditions and User Agreement

By accessing and using the cv99 platform, you are considered to have read and accepted all terms and conditions stated on this page. Please read carefully before you play.

Last updated: 30 October 2026

Important Notice: These terms and conditions apply to all players using the cv99 platform and its services. If you continue using our services without reading this document, you will be deemed to have agreed to these terms.

Table of Contents

1. General Agreement

These terms and conditions are the legally binding agreement governing use of the cv99 website (cv99.surf) and all related services, tools, and interfaces. By accessing the platform, opening an account, or placing bets, you are considered to have agreed to these terms and our policies.

cv99 is a platform providing football betting, live casino, slots, crash games, and card game services for players in Myanmar, operated with SSL encryption and a fair gaming system. Anyone using these services is subject to these terms and conditions.

1.1 Age Restriction

The cv99 platform may only be used by players aged 21 and above. Anyone under 21 is not permitted to use this platform. If an account is registered with a false age, the account may be closed and funds blocked without refund.

1.2 Restricted Locations

Players are responsible for checking the online gaming laws that apply in their own location. cv99 accepts no responsibility for any action taken in violation of applicable laws.

2. User Account Registration

Each player must open their own personal account to access the full range of services on cv99. Each person is allowed to open only one account.

2.1 Required Registration Details

  • Name — full legal name must be entered correctly.
  • Phone number — must be an active Myanmar phone number.
  • Payment account — one of KBZPay, Wave Money, AYA Pay, or CB Pay must be linked.
  • Name and payment account — must match; if they do not, withdrawals may be restricted.

2.2 Account Security

Players must keep their login credentials — username ID and password — secure. Sharing, lending, or selling them to a third party is strictly prohibited. cv99 accepts no responsibility for any losses resulting from unauthorised account access — please notify [email protected] immediately.

2.3 Registration Restrictions

If players living alone or at the same address open more than one account to claim bonuses, the relevant accounts will be closed and bonus funds will be clawed back.

3. Deposits and Withdrawals

3.1 Payment Methods

The current payment methods available on cv99 are KBZPay, Wave Money, AYA Pay, and CB Pay. All of these methods support both deposits and withdrawals.

3.2 Minimum Amounts

  • Minimum deposit: 10,000 Ks (for all methods)
  • Minimum withdrawal: 10,000 Ks (for all methods)

3.3 Withdrawal Processing Time

Withdrawal requests will be processed by cv99 within 1 hour, after which funds will reach the player's payment account, including any interbank transfer time.

3.4 Withdrawal Request Policy

To process a withdrawal request, the name on the player's registered account and the name on the payment account must match. If they do not match, the player may be required to submit a National ID or proof of identity before the withdrawal is processed. cv99 does not charge any transaction fees, however players should be aware that interbank transfer fees may apply.

3.5 Deposit Verification

If a deposit does not appear after completing the transfer, please contact 24/7 Live Chat or [email protected] with a screenshot of the transfer. cv99 will investigate and resolve the issue.

4. Bonus and Promotion Policy

Claiming a bonus on cv99 is the player's own choice, and anyone who accepts a bonus must strictly follow the rules set out below.

4.1 Welcome Bonus

cv99's welcome bonus for the first deposit is a 150% bonus — up to 500,000 Ks.

  • Example 1 — Deposit 20,000 Ks and receive a 30,000 Ks bonus, giving a balance of 50,000 Ks. The 30,000 Ks bonus must be wagered 20 times (30,000 Ks × 20 = 600,000 Ks) before a withdrawal can be made.
  • Example 2 — Deposit 680,000 Ks and receive the maximum bonus of 500,000 Ks, giving a balance of 1,180,000 Ks. The 500,000 Ks bonus must be wagered 20 times (500,000 Ks × 20 = 10,000,000 Ks).

If a withdrawal is made before the bonus wagering requirement is met, the bonus funds will be forfeited and any winnings from the bonus may be lost.

4.2 Bonus Restrictions

  • Each bonus may only be claimed once per player.
  • Bonus funds cannot be withdrawn directly — they can only be withdrawn after the wagering requirement is met.
  • If cv99 detects that a player has violated promotion guidelines to abuse bonuses (Bonus Abuse), all bonus funds and any winnings earned from those bonuses will be forfeited.
  • cv99 reserves the right to change bonus terms and conditions at any time — any changes will be announced on the website.

5. Game Rules

5.1 Game Activity

All games on the cv99 platform — slots, live casino, Baccarat, Roulette, Dragon Tiger, Shan Koe Mee, Crash Game, and football betting — must be played using your own account. You may not allow a third party to play on your behalf.

5.2 Game Results

Game results are produced by a tamper-free Random Number Generator (RNG) or a live dealer, and a fair play system is used at all times. Results cannot be influenced by the player, and cv99 staff have no authority to alter them.

5.3 Finality of Decisions

Once a game round is complete, the result is final. cv99 is not responsible for losses caused by the player's connectivity issues — however, specific cases can be reviewed and assistance provided.

5.4 Game Malfunction

If a system malfunction causes an abnormally large bonus to appear, cv99 may investigate and, if the result is determined to be invalid, may void the payout amount.

6. Prohibited Conduct

Players must avoid the following conduct when using the cv99 platform —

  • Opening more than one account to claim bonuses (Multi-Accounting)
  • Wagering in ways that are difficult to detect in order to hedge bonuses (Bonus Arbitrage)
  • Using software, bots, or automation scripts to play
  • Attempting to access another player's account without authorisation
  • Depositing using fraudulent payment methods (stolen phone numbers / cards)
  • Depositing funds for the purpose of money laundering
  • Harassing or threatening cv99 staff, other players, or customer service representatives
  • Intentionally exploiting website errors for gain

If any breach of these rules is found, cv99 may immediately close the account, report the matter to the relevant legal authorities, and forfeit all funds without refund.

7. Account Closure and Suspension

7.1 Closure by the Player

If a player wishes to close their account, they may contact [email protected] to request closure. Any remaining balance at that time — excluding bonus funds that have not met the wagering requirement — will be returned.

7.2 Closure by cv99

cv99 may close a player's account without notice for any of the following reasons —

  • If a breach of these terms and conditions is found
  • If false information has been provided
  • If there is an attempt to hack the account
  • If the player requests self-exclusion

7.3 Suspension Period

Withdrawals may be temporarily suspended during an investigation period. Processing will resume once the investigation is complete.

8. Personal Data Protection

You can read the full details on how your personal data is handled and your rights in our Privacy Policy.

By using the cv99 platform, players are considered to have agreed that their personal data — including name, phone number, and payment details — may be processed for the purposes of registration, verification, and service delivery.

cv99 uses SSL encryption technology to securely store players' financial and personal data. Personal data will not be sold or shared with third parties without the player's consent — the only exception is when required by law.

9. Limitation of Liability

cv99 provides the platform on an "As Is" basis and is not responsible for the following situations —

  • A game session being interrupted due to the player's network connectivity issues
  • Losses resulting from the player sharing their own password
  • Financial losses arising from the player's own decisions
  • Delays caused by third-party services (for example, bank processing delays)
  • Service interruptions caused by Force Majeure events (natural disasters, cyberattacks, or changes in law)

No action taken by cv99 may exceed the amount of funds currently available in the player's own account.

10. Terms Changes

cv99 may update these terms at any time, with or without prior notice. Any changes take effect immediately from the date they are announced on the website.

Continuing to use the platform after any changes are made will be considered acceptance of the updated terms. Players should therefore check this page regularly.

Any changes will not affect a player's existing bonus wagering requirements already in progress, nor will they affect any withdrawals currently being processed.

11. Contact Us

If you have any questions or issues regarding these terms, please contact the cv99 customer support team—

  • Live Chat: Use the 24/7 Live Chat on the platform to get in touch instantly in Burmese.
  • Email: [email protected]

cv99 customer support operates 24/7 and is available in Burmese.

If these terms do not address your concern, you can also visit the Responsible Gaming page.

Terms FAQ

The cv99 platform is for players aged 21 and over only. Anyone under 21 who accesses the platform will have their account closed immediately and no financial transactions will be refunded.

The cv99 welcome bonus is 150% — up to 500,000 Ks. The bonus amount must be wagered 20 times before a withdrawal can be made. For example — if you deposit 20,000 Ks, you receive a 30,000 Ks bonus and must wager 30,000 Ks × 20 = 600,000 Ks.

No. Each player may only open one cv99 account. If multi-accounting is detected, all related accounts will be closed and any bonus funds will be forfeited.

Both deposits and withdrawals have a minimum of 10,000 Ks, and this applies across all payment methods — KBZPay, Wave Money, AYA Pay, and CB Pay.

cv99 will process withdrawal requests within 1 hour. This applies to accounts that have no pending verification; accounts under verification may take longer.

If you close the account yourself, your remaining balance will be returned — excluding any bonus funds that have not yet met their wagering requirement. If cv99 closes the account due to a violation, the matter will be reviewed first. Please note that if fraud or theft is determined, no refund will be issued.

cv99 will announce any changes on this page, and they will take effect immediately from the date of announcement. For significant changes, we will attempt to contact players directly. We recommend checking this page regularly.

No. Bots, automation scripts, or any software that manipulates gameplay are strictly prohibited. If detected, all bonus funds and winnings will be forfeited and the account will be closed.

Play safe and with confidence at cv99

If you have any questions, you can reach us instantly via 24/7 Live Chat. For more on responsible gaming, feel free to read further.

Read Responsible Gaming