Your Privacy & Security

cv99 Privacy Policy

This page explains how we collect, use, and protect your personal data when you play on cv99.

Last updated: 30 October 2026

1. Introduction

This Privacy Policy ("Policy") explains how the cv99 platform ("we", "cv99") handles the personal data of players ("you", "user") through its website cv99.surf. You must read and accept this Policy before using our services.

cv99 is a platform providing football betting, Live Casino, Slots, and Crash Game services for players in Myanmar. We take your privacy seriously and protect it with SSL encryption and strict security systems. This Policy explains what types of information you provide, how we use it, and when it may be disclosed.

2. Types of Data We Collect

When you register an account on cv99, log in to play, or use our services, we may receive various types of data. These are broken down into the following categories—

2.1 — Data You Provide Directly

  • Name, date of birth (to verify you are 21+), and contact details
  • Username and password used to log in to your account
  • Financial details needed to verify deposits and withdrawals (relating to KBZPay, Wave Money, AYA Pay, CB Pay)
  • Messages you send when contacting us

2.2 — Data We Collect Automatically

  • IP address, browser type, device information, and operating system
  • Usage patterns and time spent on the website
  • Game win/loss records (game history)
  • Payment records and transaction logs
  • Data collected via cookies and similar technologies

2.3 — Data Received from Third Parties

  • From identity verification (KYC) service providers
  • From payment service providers (deposit and withdrawal records)
  • From fraud and financial crime prevention services

3. Purposes of Data Use

We use the data we collect only for the specific purposes listed below—

  • Account Creation and Management — Creating, verifying, and securing your account
  • Service Delivery — Processing deposits and withdrawals, and handling bonuses and promotions
  • Security — Protecting against unauthorized access and fraud
  • Responsible Gaming — Age verification (21+) and responsible gaming commitments
  • Customer Support — Resolving issues 24/7
  • Service Improvement — Analyzing playing patterns to improve the platform
  • Legal and Policy Compliance — Meeting regulatory requirements in line with applicable law

cv99 does not sell your data to third-party advertising companies or marketers.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (session tokens, local storage) for the following purposes—

  • Essential Cookies — Keeping your session active and ensuring the platform works properly
  • Performance Cookies — Understanding which parts of the website players visit most
  • Functional Cookies — Remembering your preferences (language, region)

You can block cookies through your browser settings, but note that doing so may limit some of our services.

5. Data Sharing and Disclosure

cv99 does not sell your personal information. We share it with our partner service providers only when needed to deliver our services—

  • Payment Processors — Financial data required when processing KBZPay, Wave Money, AYA Pay, and CB Pay transactions
  • KYC / Identity Verification Services — Companies that carry out identity checks
  • Technology Providers — Server security, database management, and gaming platform providers
  • Legal / Regulatory Obligations — When required by a valid court order or legal obligation

If we ever need to transfer data to a provider not listed here, we will notify you in advance.

6. Data Security Measures

cv99 has put in place technical and organizational measures to protect your personal information—

  • SSL/TLS Encryption (256-bit) — All data transfers are encrypted and protected
  • Access Controls — Only staff who need access to data can view it
  • Strict Authentication — Two-Factor Authentication (2FA) support
  • Regular Security Audits — Services are reviewed regularly to identify and fix vulnerabilities
  • Data Retention Limits — Data that is no longer needed is deleted once the set retention period expires

Even with strong technical security measures in place, we ask that you understand no data transfer can be guaranteed 100% secure. We continuously work to reduce these risks.

7. Data Retention Period

cv99 retains your data for as long as needed to fulfill the purposes of this policy—

  • For the duration your account is active — account data is retained
  • Financial records — retained for the period required by legal obligations
  • After account closure — some data may be retained for a period to meet dispute resolution and legal obligations

Once that period expires, we securely delete or anonymise the data.

8. Your Rights

Every account holder using our service has the following rights—

  • Right to Access — you can request a copy of your data from us
  • Right to Rectification — you can request that inaccurate data be corrected
  • Right to Erasure — you can request that your data be deleted, as long as it does not conflict with legal obligations
  • Right to Restriction and Objection — you can request that certain data processing be limited
  • Right to Portability — you can request your data in a transferable format
  • Right to Withdraw Consent — you can withdraw any consent you have previously given at any time

To exercise any of these rights, email us at [email protected]. We will respond within the designated timeframe.

9. Child Protection

cv99 services are for 21+ only. We do not knowingly collect personal data from anyone under 21. Age verification is carried out at registration. If you believe a minor has provided us with their data, contact us immediately at [email protected] — we will delete that data.

10. Third-Party Sites and Links

cv99.surf may contain links to external websites. This policy does not cover how those sites handle personal data. When you visit an external site, please read that site's own policy.

11. Policy Changes

cv99 may update this policy at any time. If a change is significant and affects how your data is handled, we will notify you in advance through the service. Continued use after a policy update is taken as acceptance of the revised policy. The date of the latest revision is shown at the top of this page.

12. Contact Us

If you have any questions about this policy, you can reach us at any time—

We provide support in Myanmar language 24/7 and are ready to resolve your privacy concerns as quickly as possible.

Privacy Protection FAQs at cv99

Common questions about the security of your data are answered here.

Yes. cv99 protects your data with SSL 256-bit encryption and strict access controls. Your data is never sold and is only shared with partners who need it to deliver services.

Your data is accessible only to authorised cv99 staff and partner service providers who strictly need it to operate (payment processors, KYC services). It is never passed to third-party companies or advertising agencies.

Yes. You can request deletion of your data as long as it does not conflict with legal obligations. Contact [email protected] — we will take care of it.

Cookies are used to keep you logged in and to make sure the platform runs properly. You can block them in your browser settings, but note that some features may become limited as a result.

Data is kept for as long as your account is active. Financial records are retained for the period required by legal obligations. After account closure, some data may be kept until the retention period ends to handle disputes and legal matters.

Email [email protected] or reach us 24/7 via Live Chat on cv99.surf. We will handle your concern in Burmese.